Feedback

This feedback is brutally honest and expresses extreme dissatisfaction with the coffee quality. The writer clearly cares *deeply* (or at least, deeply dislikes the coffee) and is willing to share their harsh opinion. While the language is colorful and could be perceived as disrespectful, the core message is undeniable: the coffee is perceived as extremely low quality. The feedback indicates a potential problem with sourcing, brewing process, or both.

First, take a deep breath. This is *caring personally* even if it feels like a personal attack. Acknowledge that the coffee is causing strong negative reactions. Then, *challenge directly* by investigating the source of the problem. Blind taste test your current coffee against competitors. Get feedback from more people (not just anonymous submissions) on specific aspects of the coffee – aroma, body, aftertaste. Is it the beans themselves? The water? The brewing equipment? The brewing technique? Once you identify the root cause, experiment with solutions, involving employees in the process. Transparency is key. Even if you can't make everyone love the coffee, showing you're listening and working to improve it will build trust.